Trouble eating out…

Tried eating out at Jacking Off In The Box. Placed my order at 8:57 pm. Paid $10.98 for it. And ended up leaving 15 minutes later without my food or a refund (and no progress had been made on my order). Went to their website to complain, and jumped through all of their hoops. And was promptly ignored. A week later, I went to Twitter, and sent them a DM on Twitter. And was ignored again. Over  a week after my initial complaint, I was sent an survey spam email on behalf of Jacking Off In The Box. Eventually, I got a form letter DM back offering a certificate. I told them to go shove it, because:

1. I really doubt that the ‘certificate’s’ value will cover what I actually paid (for items I never received).
2. There are documented cases of Jacking Off In The Box sending gift certificates that are already expired! Meaning, that they pretty much never intended to make the customers right.
3. But the real reason why they can go shove shove their gift certificates up their asses is that to accept them would be to acknowledge that I’m coming back. In the time that I was waiting for my order form a supposed fast food establishment, I could’ve gone across the street to Shari’s, been seated, placed my order, and received it on a real plate with real utensils.

Last week, I finally got a reply from my original complaint. Basically, yet another form letter completely disregarding the fact that I never received the goods and services which I paid for, and only offering a ‘complimentary certificate’. But the only part that I can quote from it is:

This email communication and any attachments may contain confidential information which also may be legally privileged and is intended only for the use of the intended recipients identified above. If you are not the intended recipient of this communication, you are hereby notified that any unauthorized review, use, dissemination, distribution, downloading, or copying of this communication is strictly prohibited. Additionally, if you have received this communication in error, please immediately notify us by replying to this email, delete the communication and destroy all copies.

So, I paid $10.98 at Jack in the Box. At 8:57pm on April 12 at store #8305. I never received my food. My complaints were officially ignored (if it takes you more than a week to respond, then your response is irrelevant). And all I eventually got for my complaints were 2 form letters, a questionable offer for a meaningless certificate, my personal information sold to a third party, and a not-so-subtle SLAPP threat.

Hey Jack In The Box:

• Your food is shit. It never looks like it is advertised, especially the tacos. Usually the main ingredient in them is grease.
• You food is overpriced. Especially when I never received what I paid for!
• Your customer service is atrocious. It always seemed that whenever I go to Jack In The Box in general, and store #8305 in particular, I have to wait at the counter for an unacceptably long time. And then I have to wait even longer for my order. But hey, they know that you’re just going to ignore complaints, so they can get away with this.
• If you really want to make this situation good, I want my $10.98 back. In verifiable funds. I don’t want your worthless, pre-expired ‘certificates’. You’ve made it already quite clear that I’m not welcome at your establishment, even after I placed and paid for my order. And if I can’t trust you to deliver on said order, than I will not accept a company check, either (your word is just plain not good. Period).
• And you can also shove that confidentiality notice up your ass as well.
• But whatever. Just go back to ignoring your customers and go fuck off, thieves…