For Scott Gaines….

If you’re not Scott from Pierce Transit, then disregard this post. Or you can read it, too.

• Making transfers and connections would be a lot easier if your drivers would actually be on their buses at the scheduled departure times. Some of your passengers’ employers don’t tolerate excuses. And neither do some of your passengers.
• When somebody makes a complaint, and you take more than 48 hours to follow-up on it, then don’t bother with it. You might as well dev/null it. If the driver has to kick off a passenger, and then she stays there to continue arguing because she has to get the final point across, then she can also call ahead to make the other connections hold…
• Having functional wheelchair lifts on your buses does wonders with regards to on time arrivals/departures.

There is no difference between incompetence and malice. Excuses are not tolerated. Only results. If you think I complain too much, then Pierce Transit ought to try something new with its job: Doing It.

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